MyTidiest Terms of Service and Privacy Policy

Effective Date: September 25, 2025

These Terms of Service (“Terms”) and Privacy Policy (“Policy”) govern your access to and use of the MyTidiest application (the “App”) provided by Otoigna S.L. (“Otoigna,” “we,” “us,” or “our”), commercial name MyTidiest. By downloading, installing, accessing, or using the App, you agree to be bound by these Terms and the Policy.

What is www.mytidiest.com?

Our website, hosted under the domain www.mytidiest.com, and its subdomains contain a technological platform that we make available to our users so that they can create, organize, and manage digital inventories of their personal belongings, rooms, boxes, and spaces (hereinafter, the “Main Services”).

MyTidiest merely facilitates the cataloguing and organization of items, as well as providing tools and inspiration for tidying and storage.

Access and acceptance of the General Conditions

When accessing or using the Website and Apps, you are doing so under your sole and exclusive responsibility, and assume the status of user (hereinafter, “User” or “Users”), which implies that you have read and that you understand and unreservedly accept these General Conditions in their latest published version.

We reserve the right to expand, modify, replace and/or cancel our Services and/or these General Terms and Conditions at any time. In any case, we will do our best to notify you of any significant changes to the General Conditions sufficiently in advance. We advise you to review these General Conditions frequently to be aware of any changes we may have made. To the extent permitted by law, idealista shall not be liable for any changes made to the General Conditions or the Services.

If you access the Website and Apps or use the Services after any change is made to the General Conditions, you will be expressly accepting the new General Conditions.

If you do not agree to these General Conditions or any modifications that may be made to these General Conditions, you should stop using the Website and Apps or the Services. By continuing to use them, you agree to the changes made to the General Conditions.

Eligibility

You affirm that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. The App is not intended for minors. By using the App, you represent and warrant that you meet this requirement.

Terms of Use and Responsibility for the Use of the Website and Apps

Any use of the Website and Apps must comply with these General Conditions, any Specific Conditions that may apply, MyTidiest’s usage policies and user guides, as well as all applicable United States laws, principles of good faith, and standards of decency and public order.

You may not use the Website or Apps in any unlawful, abusive, or inappropriate manner, nor in any way that violates these General Conditions, any Specific Conditions, or applicable law. To make your use of our Services clearer, here is a summary of permitted and prohibited uses:

You may:

Access and browse the Website and Apps without registration, free of charge.

If you choose to register, use our account verification and security features to protect your information.

Create, manage, and organize your own inventory of items, boxes, rooms, and places.

Save favorite items, boxes, or spaces within your account.

Access tips, ideas, and related content for organization and tidying.

Use optional Additional Services, such as affiliate product links, image recognition, or user support features.

You may not:

Enter, share, or publish:

Content that is racist, xenophobic, obscene, defamatory, or offensive in any form.

Content that incites, promotes, or involves criminal, violent, or discriminatory acts based on race, ethnicity, age, gender, religion, sexual orientation, or other protected characteristics.

Content that infringes the rights, privacy, or intellectual property of third parties.

Information that constitutes misleading, fraudulent, or deceptive advertising or content.

Content that includes personal data of third parties without their express consent.

False or inaccurate content that could mislead other users of the Services.

In addition, you may not:

Use the Website or Apps for unlawful purposes, including resale, transfer, or unauthorized use by third parties.

Introduce malware, viruses, or any other code or system intended to disrupt or damage MyTidiest’s or third-party systems.

Infringe upon MyTidiest’s intellectual property rights or otherwise damage the reputation of MyTidiest or third parties.

Use the login details or account of another Registered User without authorization.

Access, monitor, or copy any content or information from the Website or Apps using automated systems (such as robots, spiders, or scrapers) without our prior written permission.

Circumvent or attempt to bypass any access controls, security measures, or restrictions contained on the Website or Apps.

Take actions that, in our judgment, place an unreasonable or disproportionately large burden on our infrastructure.

Create links to, display, or mirror any content from the Website or Apps within other websites or services without our prior written consent.

Uploading Content

When you upload content to MyTidiest (such as inventory entries, photos of items, rooms, or boxes), that content remains private to your account and is not visible to other users.

You must provide accurate, truthful, and up-to-date information for your own records. By uploading content, you confirm that you are the rightful owner of such content or have the necessary rights to store it in the app.

You agree not to upload any unlawful, misleading, defamatory, obscene, or infringing material. MyTidiest reserves the right to suspend, edit, or remove content that violates these General Conditions or applicable law.

You are solely responsible for the accuracy and legality of the information and media you upload. MyTidiest does not verify the truthfulness of user-uploaded content and disclaims liability for any damages resulting from inaccurate or unlawful uploads.

By uploading images or other media, you warrant that you hold the necessary rights to store them and agree to hold MyTidiest harmless against any third-party claims arising from their inclusion in your account.

License and Intellectual Property; Acceptable Use

License. Subject to your continued compliance with these Terms, Otoigna grants you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to install and use one copy of the App solely for your personal or internal business purposes. Otoigna retain all right, title, and interest in and to the App and all related intellectual property. These Terms do not transfer any ownership rights to you.

Acceptable Use. You shall not (and shall not permit any third party to): (a) copy, modify, translate, adapt, or create derivative works of the App; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App except to the extent such restriction is prohibited by applicable law; (c) resell, rent, lease, loan, sublicense, distribute, or otherwise make the App available to third parties; (d) circumvent, disable, or interfere with security‑related features; (e) scrape, harvest, or access the App by automated means (including bots, spiders, or similar tools) except through publicly documented interfaces we provide; or (f) use the App to build a competing product or service or in any manner that infringes, misappropriates, or violates any rights of Otoigna or any third party.

Subscription Services and Payment Terms

Payments via Apple. All purchases, billing, refunds, and proration (where applicable) are handled exclusively by Apple’s App Store In‑App Purchase (IAP) system. Otoigna does not collect or store payment card details. You must manage cancellations, upgrades, and downgrades via your Apple ID settings. Refunds, if any, are governed by Apple’s policies. Taxes/VAT may apply based on your App Store region.

Price Changes. We may change subscription prices in accordance with App Store processes.

AI-Generated Images

Images displayed in the App or on the Website may be created using artificial intelligence. They are provided solely for illustrative and inspirational purposes and do not depict real people, places, or objects. MyTidiest makes no claim that such images represent actual scenes or individuals.

Content Delivery and Storage; Technical Logs; Third‑Party Services

Local Storage. User‑created content (e.g., item lists, categories, photos) is stored locally on your device. We do not host or back up your personal content on our servers.

MyTidiest’s liability Our liability is that legally established by Act 34 of 11 July 2002 on Information Society and Electronic Commerce and by Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (Digital Services Regulation), which state that, in general, we cannot be held liable for information published at the Users’ request.

Although we strive to ensure that the content posted is correct, we are under no obligation to exercise prior control over the truthfulness, accuracy, lawfulness, relevance or suitability of the material published on the Website and Apps, as it is stored at the Users’ request. However, in the event of detecting or suspecting any unlawful act or any act contrary to these General Conditions or the Specific Conditions, we will act with due diligence to remove the information concerned or make access to it impossible in accordance with the regulations in force.

MyTidiest accepts no liability whatsoever for any damages or losses that may arise from the relationship between Users as a result of their contacts or negotiations.

The Additional Services shall be governed by the terms set out in the Specific Conditions, and MyTidiest, in relation thereto, bears the responsibility that corresponds to it by law or under the contractual terms and conditions. Regarding the advanced electronic signature service, MyTidiest shall not be liable under any circumstance for documents unsuitable for signature, uploaded, published or sent to other recipients by Users; or that have not been signed validly and/or properly, in accordance with the criteria provided for in applicable regulations and in these General Conditions. Access to and use of the Website and Apps requires a computer device or equipment and an internet connection and you agree that you will bear the associated costs.

We are not responsible for the existence of any liens, encumbrances, rights, disputes, mortgages, incidents, seizures or redeemable loan that may affect the properties advertised on our website and Apps, and you agree to hold MyTidiest harmless from any liability or damage in this regard.

We are not responsible for the accuracy, completeness, truthfulness, lawfulness or suitability of the information, materials and/or content available on third-party websites that you may access through links available on our Website and Apps. MyTidiest’s liability for using artificial intelligence MyTidiest uses artificial intelligence technologies to optimize our Services and improve the experience of our Users. Our commitment is to use these tools in an ethical, responsible manner and in compliance with applicable regulations, always ensuring that their implementation benefits our Users in a fair and transparent way.

While artificial intelligence technology offers great opportunities, at MyTidiest we are aware of the need to ensure its proper and transparent use. For this reason, we ensure compliance with applicable laws and regulations, continuously adapting the use of these technologies to current regulations and the highest standards of responsibility.

In any case, by using our services, Users accept and understand the implications of such artificial intelligence tools and agree to use them in a responsibly and in compliance with the law and third-party rights. Although at MyTidiest we make every effort to be as accurate as possible, we cannot guarantee that errors will not occur when using artificial intelligence technologies, as this is a matter beyond our control (we are not always suppliers of these tools and therefore, do not manage their operation or development).

Any interaction with our systems involves the processing of data and information of all types, which Users must use with due care so as not to violate the rights of third parties (i.e. they must not use the text, data or confidential information of third parties unless they have express prior authorisation to do so). With respect to personal data, we are committed to protecting the privacy of the Users pursuant to our Privacy Policy, which is regularly updated, as well as the measures adopted for such purpose. Users may not use the personal data of third parties unless they have expressly consented to such use, in the context of these artificial intelligence technologies.

Technical Logs Our servers may temporarily process technical information (such as IP addresses, timestamps, and request metadata) solely for delivery, security, performance optimization, and service functionality. This information is not used for tracking or profiling and is not linked to an identified natural person by us.

Third‑Party Services. Certain features or transactions rely on third parties (e.g., Apple App Store). Those third‑party services are governed by their own terms and privacy policies, for which Otoigna is not responsible. Where you complete purchases through Apple, Apple is your merchant of record for billing purposes.

Service Changes and Availability

We may, at our discretion, add, remove, or modify features or content feeds; issue updates or upgrades; or suspend or discontinue all or part of the App. The App may be unavailable, interrupted, or subject to delays, including due to platform changes, maintenance windows, or network/provider outages. We do not guarantee continuous or error‑free availability.

Disclaimers; Limitation of Liability; Content Loss

Disclaimers. The App and all content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the App will be uninterrupted, secure, or error‑free, or that defects will be corrected.

Content Loss. You are solely responsible for safeguarding your on‑device content (including creating your own device backups). Otoigna is not liable for any loss, corruption, or deletion of content, including where such loss results from software updates, upgrades, maintenance, device failure, or user actions.

Limitation of Liability. Otoigna shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the App, even if advised of the possibility of such damages.

Operational Interruptions

Otoigna shall not be liable for any delay, failure, or degradation in performance resulting from events or circumstances beyond its reasonable control, including but not limited to platform or App Store policy changes, operating system changes, updates or upgrades (whether by Otoigna, Apple, or third‑party platforms), network failures, denial‑of‑service events, power outages, or other force majeure events.

Governing Law and Jurisdiction

To the extent applicable, U.S. federal law and the laws of the State of California may also apply to certain users. These Terms are governed by the laws of Spain and applicable European Union law, without regard to conflict‑of‑law rules. You agree that the courts of Barcelona, Spain shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the App, except where mandatory law provides otherwise.

Amendments

We may update these Terms and this Policy from time to time. Changes are effective when posted within the App or on our website (as applicable). Your continued use of the App after changes become effective constitutes acceptance of the revised Terms and Policy.

Information

Any communications relating to the interpretation, application, or enforcement of these Terms or the associated Privacy Policy may, where required, be addressed in writing to our designated point of contact, Otoigna S.L., Calle Bonavista 88, Sant Just Desvern, Barcelona, Spain, or alternatively via electronic mail at info@mytidiest.app.

Cookies Policy - Website and application

This Cookies Policy applies to the application and website MyTidiest Like many other websites, the app, the website and the subdomains of MyTidiest and the Subsidiaries (hereafter referred to as the “Website”) may use cookies. This policy explains how cookies are used on our Website. Nevertheless, if you have any questions about our use of cookies, you can contact us at info@mytidiest.com

What are cookies?

A cookie is a small file that is stored on the user's computer, tablet, smartphone or any other device with information on the user's browsing.

The information collected through cookies will in no case include specially protected or sensitive personal data, although it will include the IP address, date and time of visits to the Website, and in some cases, the pages viewed within the Website, the time you have been on our Website and the sites visited just before and after it, as well as other navigation data.

As such, cookies allow us to (i) analyse our services; (ii) analyse your behaviour on our Website; (iii) show you advertising related to your preferences based on a profile drawn up from your browsing habits; and (iv) identify problems in order to improve our Website.

You can find more information about cookies at: www.allaboutcookies.org/ and www.youronlinechoices.com/uk/. Keep in mind that when talking about cookies, we are also referring to other similar technologies for installing and/or collecting information on or about your device (such as pings, pixels or HTML5: local storage). In the same way, the term cookie also applies to fingerprinting techniques, i.e. techniques that combine information to help us identify your device. Sometimes these technologies work together with cookies to collect and store information, to provide you with certain functionalities or services on our Website, or to show you advertising on third party platforms, taking into account your browsing.

What cookies do we use on our Website?

Type of cookie: Technical cookies

Technical cookies and navigation preference cookies selected by you on our website.

Description / Purpose:

Technical cookies and navigation preference cookies are selected by you on our website. The installation of these types of cookies does not require your consent.

These are the cookies that allow you to navigate and use the different options or services that exist on the Website, including the management and operation of the Website and enable its functions and services, such as, controlling the traffic and communication of data, identifying the session, accessing parts of restricted access, remembering the elements that make up a request for information or contact, carrying out the process of purchasing an order, managing payment, controlling fraud linked to the security of the service, making the request for registration or participation in an event, counting visits for the purposes of invoicing the software licences with which the service (website, platform or application) works, in the event that it has a software licence, using security elements during navigation, storing content for the broadcasting of videos or sound, enabling dynamic content (for example, animation for the loading of a text or image) or sharing content through social networks.

Also belonging to this category, due to their technical nature, are those cookies that allow the management, in the most efficient way possible, of the advertising spaces that, as another element of design or "layout" of the service offered to the user, the publisher has included in a web page, application or platform based on criteria such as the content edited, without information being collected from users for different purposes, such as personalising that advertising content or other content.

Additionally, preference cookies that allow information to be remembered so that the user can access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be shown when the user makes a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which they access the service, etc. Finally, Google's Consent Mode pings ensure that the consent status is retained on all pages you visit. The pings include functional, aggregated or non-identifiable information. If you want to find out more: https://support.google.com/analytics/answer/9976101?hl=es#:~:text=Con%20el%20modo%20de%20consentimiento,las%20preferencias%20de%20los%20usuarios.

Owner of the cookies

Owned by MyTidiest and by third parties: Google Consent Mode.

Conservation period:

Up to a maximum of 12 months.

Type of cookie: Analytics cookies

Description / Purpose:

Analytics cookies

These, together with the server log files, allow us to know the total number of visitors to the Website, which parts of the Website are most popular and to measure the impact of the advertisements we show you on the Website.

Owner of the cookies

◦ Owned by MyTidiest.

◦ Third party: Google Analytics 4.

Conservation period:

Up to a maximum of 12 months.

Consent

MyTidiest or the subsidiary that operates the subdomain in each case installs its own cookies of the following types: (i) technical and (ii) management of the preferences you have indicated.

Likewise, as indicated in the table in the previous section, MyTidiest, as well as certain third parties (our Partners) install cookies on the Website, which require your consent for their installation. For the purposes of granting your consent, you will have the following options:

• You can consent to the installation of all cookies by selecting the "Accept" button which appears in the information banner.

• You can give your consent for each cookie purpose by clicking on the "Configure" button where all the purposes for which our Partners or MyTidiest and our Subsidiaries can install cookies will be displayed.

By clicking on the Accept button, you are consenting to the processing of your data for these purposes by MyTidiest and its Subsidiaries, as well as the Partners indicated above.

You can select which specific Partners you consent to by clicking on the section "View our Partners" where we inform you of the purposes for which each Partner will process your personal data if you consent to it. In the section "View our partners" you will find information on how each of the Partners who install cookies on our Website will treat your personal data, as well as information on the processing of data carried out by MyTidiest.

Within the aforementioned "More information" section you can also accept all the purposes together.

Revoking your consent

We inform you that you can withdraw your consent to the installation of cookies by MyTidiest and you can revoke the consent already given to MyTidiest. You can also find information on the revocation of consent by each Partner in the privacy policy of each Partner incorporated in the "View our Partners" section.

Finally, you can access "Cookie Settings" in your browser settings, which will allow you to refuse the installation of all or some cookies. The way you access these settings differs depending on the browser you are using. Below are links to the main browsers and devices so that you have all the information you need to consult how to manage cookies in your browser.

Internet Explorer TM

https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Safari TM

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Google Chrome TM

https://support.google.com/chrome/answer/95647?hl=en

Mozilla Firefox TM

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Android TM

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en-GB

These browsers are subject to updates or modifications, so we cannot guarantee that they will fully conform to your browser version. To avoid these inconsistencies, you can access them directly from your browser's options, which are generally found in the Options menu, in the "Privacy" section (please consult your browser's help section for more information).

Privacy policy and processing of personal data

For more information about the processing of your data and the exercise of your rights as a data subject, you can also access our Privacy Policy.

Data controller: who is the controller of your data?

The data controller is:

• On the Website and the subdomains operated by MyTidiest: OTOIGNA SL, with registered office in Bonavista Street, 88, 08690, Sant Just Desvern, Barcelona, Spain.

Purposes of processing: what can we do with your data? why can we process it?

The purposes of the processing are indicated in the section "What cookies are used on the Website". As indicated in that section, cookies allow us to (i) analyse our services; (ii) analyse your behaviour on the Website; and (iii) identify problems in order to improve the Website.

The use of technical cookies is necessary to enable you to browse the Website.

The legal basis for the use of all other cookies is your consent, which you can manage and revoke to our email info@mytidiest.com

Recipients: who can we communicate your data to?

MyTidiest or, as the case may be, will share the information as indicated below:

◦ The data may be communicated to public authorities and bodies, for the fulfilment of a required legal obligation.

◦ Service providers acting on our behalf as processors.

◦ Furthermore, with regard to third-party cookies, we remind you that these cookies are either sent from a domain that is not managed by MyTidiest, but by the corresponding third party, or they are sent from our domain, but the information collected is managed by that third party.

Data retention period: how long will we process your data?

The data will be processed for the periods indicated in the section "Which cookies are used on the website?", for as long as the authorisations for use granted remain in force. In accordance with data protection regulations, this data will be kept for the period of limitation of the actions derived from said authorisation, for the sole purpose of complying with the legal obligations required of MyTidiest, and for the formulation, exercise or defence of claims.

Rights of data subjects

You may exercise your rights at any time and free of charge by sending an e-mail indicating the right you wish to exercise and your identification details to info@mytidiest.com.

Contact

If you have any questions regarding our use of cookies, how to configure them or revoke consent, please contact us by sending an email to info@mytidiest.com.

Cookie Policy Updates

This Cookies Policy may change depending on the cookies used.

MyTidiest recommends that you check this link every time you access the Website, in order to be properly informed about how and why we use cookies and to be aware of any changes to the type of data that is collected and the purpose for which it is collected.

Privacy policy

Data controller: who is in control of the processing of your data?

MyTidiest, a brand of OTOIGNA SL, with registered office in Bonavista Street, 88, 08690, Sant Just Desvern, Barcelona, Spain, (“MyTidiest“) is the data controller for the personal data that you send through our website or our applications (“Website and Apps“).

In the following clauses we provide you with information about your rights, as well as the use we will make of your personal data, when you browse our Website and Apps, all in accordance with Federal and State Laws as well as GDPR. If you have any questions regarding the processing of your personal data, you can contact us at the following address info@mytidiest.com

Data category: what personal data will we use?

When you use our Website and Apps we may access to certain information and personal data of yours. We will explain throughout this text the type of personal information we will use in each case.

Category of personal data we may process:

◦ Contact details: When users contact us via email, we will process their email address and the content of their message exclusively for the purpose of managing and responding to the inquiry. Such information will not be incorporated into any database for commercial purposes, will not be disclosed to third parties, and will be retained only for the period necessary to address the communication.

◦ Interaction and browsing information: interaction, browsing on the Website and Apps, IP address. For more information, you can also refer to section 10 of this Privacy Policy and our Cookie Policy.

Data retention

We keep personal data only as long as necessary for each purpose and then delete or irreversibly anonymize it.

• Support messages (email, message text, IP, device/iOS version): kept up to 90 days after we close the ticket, unless longer is needed to resolve a security incident or comply with a legal obligation.
• Technical/security logs (IP, timestamps, request metadata): kept up to 90 days for delivery, security, and abuse-prevention.
• Analytics/cookies: kept as stated in the Cookie Policy (generally up to 12 months).
• Account data in the App: stored locally on your device and retained until you delete it or uninstall the App. We do not host user inventories on our servers.
• Payments: handled by Apple as merchant of record. We do not store your card data; we may retain related correspondence only as needed to handle your inquiry.

Where a longer retention is required by law, we will retain the data only for that period and restrict its processing to compliance purposes.

Rights of data subjects

We inform you that you may exercise the following rights:

Right to access your personal data to know whether they are subject to processing and the processing operations carried out with same;

Right of rectification of any inaccurate or incomplete personal data

The right to erasure of your personal data, where this is possible (without prejudice to cases where we are required by law to maintain the data blocked);

Right to request the limitation of processing of your personal data where the accuracy, legality or need for processing of the data is doubtful, in which case, we maintain the data blocked for defence of complaints.

The right to object to the processing of your personal data, when the legal basis that enables us to process it is our legitimate interest. MyTidiest will cease processing your data unless it has compelling legitimate reasons or it is necessary for the defence against complaints.

The right to revoke the consent given to MyTidiest at any time.

You may exercise your rights at any time and free of charge sending an email to info@mytidiest.com indicating the right you wish to exercise and your identification details.

Confidentiality and security

At MyTidiest we take all reasonable efforts to maintain the confidentiality of personal information processed through the Website and Apps and, where appropriate, other MyTidiest tools. We maintain strict levels of security to protect the personal data we process against accidental loss and against unauthorised access, processing or disclosure, taking into account the state of technology, the nature of the data and the risks to which it is exposed. However, we cannot be held responsible for the use you make of the data (including your username and password) that you use on MyTidiest beyond our tools, Website and Apps.